REFUND POLICY

Overview

At C4DLaserEngraving, we strive for customer satisfaction and take pride in the quality of our laser-engraved products. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refunds are available under the following conditions:

  1. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 3 days of receiving your order. We will arrange for a replacement or full refund.

  2. Incorrect Items: If you receive an item that does not match your order, please notify us within 3 days. We will provide instructions for returning the incorrect item and will send you the correct item at no additional cost.

  3. Custom Orders: Due to the personalized nature of custom laser-engraved items, we do not accept returns or issue refunds for products that have been personalized unless they are damaged or incorrect.

Requesting a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at c4dlaserengraving@c4dlaserengraving.com with your order number and a description of the issue.

  2. Provide photographic evidence of the damaged or incorrect item if applicable.

  3. Our team will review your request and respond within 3 business days with further instructions.

Return Process

If a return is approved, we will provide you with a return shipping label. Please ensure the item is securely packaged to prevent damage during transit. Refunds will be processed within 7 business days of receiving the returned item.

Exceptions

We cannot process refunds for:

  • Items that have been used or show signs of wear.

  • Products not reported within the specified timeframe.

  • Custom orders that do not meet customer expectations but are as per the submitted specifications.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at c4dlaserengraving@c4dlaserengraving.com.

Thank you for choosing C4DLaserEngraving. We appreciate your business and are dedicated to providing you with high-quality products and exceptional service.